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We produce strong and effective devices for ortodonts, dentists and clinics all over the world.
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We produce strong and effective devices for ortodonts, dentists and clinics all over the world.
Shop nowOther countries within the European Union cost may vary. Please contact us to have more details.
All payments must be made strictly net within 10 days of the billing date at the latest. If this deadline is exceeded, interest of at least 4% will be calculated via Euribor without separate notification or setting of a deadline.
All our prices on the site already include a commission for using different payment methods.
VISA and MasterCard incl.3D Secure gih for 100% EEA and 100% consumer cards ….. 1.4% + €0.28
for cards outside Europe. If currency conversion is required, an additional 2% fee will apply.….. 2.9% + € 0.28
We offer popular direct debit payment methods in Europe (SOFORT, SEPA, etc)…… € 0.35
About payment and Delivery
We use Austrian Postal Service for the orders from Austria. For all the orders coming from other countries in the EU, is used Go-Express and DPD for other areas.
It depends on the country:
AT Austria- 1 day
DE Germany / CZ Czech Republic – 1-2 days
IT Italy /CH Switzerland -2-3 days
ES Spain /FR France/IE Ireland – 3-4 days
LI Lithuania – 4-5 days
For any other country contact us for more info.
We do not count with local stores. However you can contact us or our distributors to answer this question.
No we do not.
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number, and you can track it in the DPD website, Austrian Post, and GO express.
You can call us, order by email, or the website, but we need all of your information: doctor´s name or contact name, e-mail, address (billing and shipping), telephone number, country. The reason is that we do not deliver to every country in the world. However you can contact directly with our partners.
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.Security checks are also made on all transactions, to ensure the authenticity of each card payment. More about safely buying online
We currently accept the following credit cards on online shop only – Mastercard, VISA, American Express. Sofort and SEPA are also possible. But is not possible when ordering by phone call, email or Whatsapp. In this case the invoice, delivery and deposit slip will be sent attached on the package.
Yes. You can use PayPal, Sofort and SEPA to pay for goods only throughout our website. We do not accept cheque or store cards.
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
All our online prices include VAT.
You can contact us directly and ask.
Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on +43 5574 435043 to request your part.
Yes, telephone +43 5574 435043 or WhatsApp at +43(0) 6605195375. Our specialist team is available to take your order from 8:00 am to 16:30 Monday to Thursdays, and Fridays until 12:00.
Or you can order also by email to [email protected] at any time.
Refund is only possible when the order was wrong. If you have any questions please contact our customer service.
Please contact us. Send us an email with the subject “product complaint”.
Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement, so please contact us.
Yes, is possible that the billing address and shipping address is different. But, billing address and shipping address has to be always in the same country.
You can get an update on your order status by checking your order in your My Account section. You will need to log in to access this area. In each order is possible to see the current status.
Please contact us directly. The products have to be sealed and in the original package.
Please contact us directly and we will do the best we can to help you.
When there is something wrong in the order, you have a complaint or there is a faulty item we cover the costs. However, when you make a wrong order then you must pay for the delivery costs.
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement, so please contact us.
